Refund and cancellation policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@syddel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@syddel.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be responsible for covering the shipping costs.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale, discounted items or gift cards.

*IMPORTANT*

After orders have been fulfilled, we are unable to make any changes. Customers must enter a valid mailing address for their order. If the shipping carrier or postal service is unable to locate the address entered, customers will not be able to claim a return or refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Cancellation Policy

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact@syddel.com and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email contact@syddel.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at contact@syddel.com (and include your original # order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order contains a gift card, please email contact@syddel.com as soon as possible (including your # order number and cancel/change request) and we can help.

If your order has already been shipped from our warehouse, we're unable to make any changes to it at this time. We strive to process orders as quickly as possible to ensure timely delivery to our customers. Once an order has been shipped, it is no longer within our control to modify or cancel it. In the event that you need to make any changes or cancel your order, please contact our customer support team as soon as possible at contact@syddel.com. They will do their best to assist you with any queries or concerns you may have. We value your satisfaction and will work diligently to resolve any issues within our control.

If for any reason you want to cancel your order before we fulfill it, we can offer you a refund.

In this case, you'll receive your money (shipping included) but we have to keep the Payment gateway fees that are charged to us regardless (3%)