Frequently Asked Questions
Welcome to the Syddel FAQ. We’re here to help make your experience smooth and sparkly. If you don’t find what you’re looking for, feel free to reach out at contact@syddel.com
Jewelry & Materials
Are your pieces waterproof and tarnish-free?
Yes. All Syddel jewelry is made with 100% recycled stainless steel. It’s waterproof, tarnish-free, and designed to last through everyday wear.
Will the jewelry turn my skin green or cause irritation?
No. Our pieces are hypoallergenic and safe for sensitive skin. You can wear them confidently without worrying about green marks or irritation.
Where is your jewelry made?
Our pieces are crafted with care using responsibly sourced materials. We partner with trusted manufacturers who meet our high standards for quality and sustainability.
Shipping & Delivery
Where do you ship to?
We ship worldwide. No matter where you are, Syddel can reach you.
How much is shipping?
Shipping is free on orders over $75. For orders under that amount, shipping is calculated at checkout based on your location.
When will I receive my order?
Processing takes 1 to 2 working days. Delivery times vary by region
- United States, United Kingdom, Europe, Australia: 5 to 12 business days
- Rest of the word: 7–15 working days
Returns & Exchanges
Do you accept returns?
Yes. We offer 100-day hassle-free returns, completely free on eligible items.
How do I start a return or exchange?
Just email us at contact@syddel.com with your order number and reason for return. We’ll guide you through it.
Guarantees & Warranty
Is there a warranty on your jewelry?
Yes. All Syddel jewelry is covered by a 2-year warranty for manufacturing defects, material issues, or structural problems.
What’s not covered under warranty?
The warranty does not cover
- Loss, theft, or accidental damage
- Natural wear and tear
- Damage from improper handling or storage
Payments & Discounts
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and local payment options based on your country.
Is payment secure?
At SYDDEL, we take online security very seriously. At no point do we store any financial information on our servers. syddel employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
2-Year Warranty
We've got your jewelry, worry-free.
Eco-Friendly
Crafted from 100% recycled stainless steel.
100-Day Free Returns
Shop confidently with hassle-free returns.
Fair Pricing
Luxury quality, without the luxury markup.