Cancellation Policy

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at (and include your original # order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order contains a gift card, please email as soon as possible (including your # order number and cancel/change request) and we can help.

If your order has already been shipped from our warehouse, we're unable to make any changes to it at this time. We strive to process orders as quickly as possible to ensure timely delivery to our customers. Once an order has been shipped, it is no longer within our control to modify or cancel it. In the event that you need to make any changes or cancel your order, please contact our customer support team as soon as possible at They will do their best to assist you with any queries or concerns you may have. We value your satisfaction and will work diligently to resolve any issues within our control.

If for any reason you want to cancel your order before we fulfill it, we can offer you a refund.

In this case, you'll receive your money (shipping included) but we have to keep the Payment gateway fees that are charged to us regardless (3%)